Customer Touchpoint Intelligence

Welcome to our blog where we write about how best-in-class call centers who are using TopBox to transform their Quality Assurance Teams into Strategic Assets.

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9 Data Analytics Tools that will Drive Your Business Forward

Whether you work in a call center or for an in-house customer service team, the customer is always top-of-mind. You solve their issues, answer questions, and collaborate with teammates for complex problem-solving.

Why the Customer Voice Matters

Customers are king for any business. They purchase product and services, give referrals, and hopefully remain loyal for years.